Support

Yönetmen

Something wrong, or something you want to ask? Write to us directly: mail@yonetmen.app

You don't have an account with us, so there's no other way for us to reach you — we reply to the address you write from.

Frequently asked

I forgot my password

There is no password here. You sign in with Apple or Google; they hold the password, and you reset it from their account page.

Does it work if I hide my Apple email?

It does. Choosing "Hide My Email" turns nothing off — we don't use your email address for anything anyway.

My scene never arrived. Did I lose the money?

A ticket is reserved when the shoot starts. If production definitely fails, the server reopens the entitlement and the app reconciles the local ticket when you return. If the connection drops, provider reconciliation starts after 24 hours; if no result can be obtained, the ticket is restored within 72 hours. You do not need to buy another ticket while this runs.

It says "setting up the set" — what's happening?

Your scene is queued. That's not a problem on your side, it's a wait on ours. Next time you open the app it gets picked up on its own and added to your film; you don't have to do anything.

I changed phones. Will my film come with me?

It won't. Your film lives only on your device, encrypted; we keep no copy. That's a deliberate decision — and this is its price: if the device is gone, the film is gone.

What does the membership open up?

Writing your own scene (30 custom scenes a month) and every poster mood. Scene production is not included in the membership; scene tickets are sold separately and custom scenes each take a ticket. Cancel anytime from your App Store settings.

I want to delete everything

Deleting the app removes files on your device. For server transaction or Instagram message records, contact us. Details are in the privacy policy.