Support

Yönetmen

Something wrong, or something you want to ask? Write to us directly: mail@yonetmen.app

You don't have an account with us, so there's no other way for us to reach you — we reply to the address you write from.

Frequently asked

I forgot my password

There is no password here. You sign in with Apple or Google; they hold the password, and you reset it from their account page.

Does it work if I hide my Apple email?

It does. Choosing "Hide My Email" turns nothing off — we don't use your email address for anything anyway.

My scene never arrived. Did I lose the money?

No. A scene ticket is only spent when production finishes. If it breaks off halfway, the ticket stays yours.

It says "setting up the set" — what's happening?

Your scene is queued. That's not a problem on your side, it's a wait on ours. Next time you open the app it gets picked up on its own and added to your film; you don't have to do anything.

I changed phones. Will my film come with me?

It won't. Your film lives only on your device, encrypted; we keep no copy. That's a deliberate decision — and this is its price: if the device is gone, the film is gone.

What does the membership open up?

Writing your own scene (30 custom scenes a month) and every poster mood. Scene production is not included in the membership; scene tickets are sold separately and custom scenes each take a ticket. Cancel anytime from your App Store settings.

I want to delete everything

Deleting the app is enough: everything lives on the device, and there's no record of yours for us to delete. Details in the privacy policy.